Feature
Offering online booking to your customers
Online booking lets your customers book at any hour and frees you from the phone. A real gain for many businesses.
Why online booking changes everything
A customer who's motivated in the evening or on the weekend doesn't want to wait for your hours to book. Online booking captures that intention at the moment it's there. It also reduces calls while you're working, limits forgotten and double bookings, and gives a modern, professional image of your business, from restaurant to trainer to service provider.
Set it up well
Effective online booking rests on a few simple principles to respect.
- A visible booking button on every page
- An always-up-to-date calendar, synced with yours
- A short form, asking only the essentials
- An automatic confirmation by email or SMS
Reduce no-shows and keep things smooth
The main risk of online booking is the no-show appointment. Automatic reminders before the date markedly reduce these absences. Also let the customer cancel or change easily, which frees the slot for someone else. Make sure everything works perfectly on mobile, where most last-minute bookings are made. Finally, always keep a visible phone number for those who prefer a human. Well set up, online booking works for you continuously, fills your slots and saves you precious time every day.
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See our business softwareFrequently asked questions
Does online booking replace the phone?
No, it complements it. Many customers book online in the evening or on weekends, but keep a visible number for those who prefer to call.
How do I limit no-show appointments?
Enable automatic reminders by email or SMS before the date and allow easy cancellation. This markedly reduces absences and frees up slots.
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